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  1. About us
  2. Compliments and complaints

Compliments, Concerns and Complaints

We genuinely want to hear your feedback!

Compliments help us to do more of what works, concerns and complaints help us improve.

If you have any comments, compliments or complaints please let us know by following the policy below:

Compliments_concerns_and_complaints_policy.pdf

Published: 9th April, 2019

Updated: 16th September, 2020

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  • Dear Impact Family Services Service Users, Customers, Stakeholders and Commissioners

  • No one should go through what Harry has!

    No one should go through what Harry has!

    If you make a donation today it means we can support children who have been through similar experiences. Your donation can provide a child like Harry with the emotional and practical support they need to enable them to speak out and feel safe.

  • No one should go through what Harry has!

    If you make a donation today it means we can support children who have been through similar experiences giving them the ongoing emotional and practical support they need to speak out and feel safe.

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    We genuinely want to hear your feedback; compliments help us to do more of what works, concerns and complaints help us improve.

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    We offer a range of support services in Sunderland, for people wanting to change their abusive behaviour.

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Registered charity number 1071132