Frequently Asked Questions (FAQ)

Can I refer myself to your DV Service? 

Yes! If you ring our number, you can ask to refer yourself to the service. Someone will book in a telephone appointment with you to complete an intake. 

Can I refer someone else to your DV Service? 

Yes, you can ring to refer someone else who you are concerned about. However, it is still up to the victim to decide whether they want support. 

Is my data confidential?

100% any data or information that is collected will be kept completely confidential. When we complete an intake with you, we will ask for your consent. We will only ever share data to professionals and only if there are safeguarding concerns. 

Will the perpetrator find out I have been referred? 

The perpetrator will not know, from us, that you have been referred. 

How does the support work?

Each DV case is individual, and each victim has different needs. We will always discuss with the victim what their needs are and how we can support them. We can provide practical and emotional support to the victim.

Is there a criteria in order to receive support? 

There is a short criteria list: 

• Victim must be over the age of 16 
• Must be suffering from domestic abuse (this can be with a partner, ex-partner or family member)
• Must reside in South Tyneside

We can support people of any gender, ethnicity, sexuality, religion etc. 

Do you offer Mediation? 

We used to offer mediation as a service here at Impact, however, unfortunately we no longer do. 

Are you a child contact centre?

Yes, we do offer child contact. 

If you have any other questions, please do not hesitate to contact us!