Frequently Asked Questions (FAQ)

Can I refer myself to your DV Service? 

Yes! If you ring our number, you can ask to refer yourself to the service. Someone will book in a telephone appointment with you to complete an intake. 

Can I refer someone else to your DV Service? 

Yes, you can ring to refer someone else who you are concerned about. However, it is still up to the victim to decide whether they want support. 

Is my data confidential?

100% any data or information that is collected will be kept completely confidential. When we complete an intake with you, we will ask for your consent. We will only ever share data to professionals and only if there are safeguarding concerns. 

Will the perpetrator find out I have been referred? 

The perpetrator will not know, from us, that you have been referred. 

How does the support work?

Each DV case is individual, and each victim has different needs. We will always discuss with the victim what their needs are and how we can support them. We can provide practical and emotional support to the victim.

Is there a criteria in order to receive support? 

There is a short criteria list: 

• Victim must be over the age of 16 
• Must be suffering from domestic abuse (this can be with a partner, ex-partner or family member)
• Must reside in South Tyneside

We can support people of any gender, ethnicity, sexuality, religion etc. 

How does the Separated Parents Information Programme work? 

At the moment, we are running SPIP remotely, using Zoom. It is split up over 2 consecutive days. The programme is 2 hours each day. Your ex-partner will NOT be on the same Zoom call / programme as yourself. 

What are the benefits of the Separated Parents Information Programme? 

The programme is designed to help ex-partners work together and communicate more effectively when there has been a relationship breakdown. The programme focuses on the children's needs and how parents can make the transition easier for the children. 

Do I have to attend the programme?

If you have been court ordered to attend the Separated Parents Information Programme, we strongly advise that you do complete it. It will show the courts that you are serious about working together with your ex-partner for the sake of the children. If you have been court ordered and do not attend, we do update Cafcass, who will, in turn, update the courts. 

Can I attend SPIP if I haven't been court ordered?

Yes! You can complete the programme if you haven't been court ordered. We do recommend that both parties attend the programme for optimum results. 

Do you offer Mediation? 

We used to offer mediation as a service here at Impact, however, unfortunately we no longer do. 

Are you a child contact centre?

Yes, we do offer child contact. At the moment, we are offering child contact remotely, due to the pandemic. 

Are there charges for SPIP and child contact? 

If you are court ordered to attend SPIP, there are no charges to you. 

If you decide to attend the programme and have not been court ordered, there is a fee to pay. Please call our number or send an email to [email protected] to discuss. 

There is a charge for child contact. Please call our number or email [email protected] to discuss. 

If you have any other questions, please do not hesitate to contact us!